The CAF Team Manager in Training (“TMIT”) is responsible for learning all aspects
of the CAF Team Manager role by successfully completing a detailed 9 to 12 month training
program. At the successful conclusion of the training period, the CAF Team Manager
in Training will have the opportunity to demonstrate proficiency through a Management
Assessment Program (MAP). Successful completion of MAP may enable the Team Manager
in Training to be eligible for promotion to Team Manager.
The Team Manager in Training will be responsible for leading and developing a team of up to 8 non-exempt associates in an assigned department. The TMIT will demonstrate proficiency in motivating and coaching associates to meet departmental and company goals and will ensure exceptional quality of service is provided to CarMax Auto Finance customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Learn and, by the end of the 9-12 month period, be able to successfully demonstrate the behaviors consistent with the role of a CAF Team Manager.
•Successfully complete training activities as directed by your Department Manager within the specified timeframe.
•Effectively manage the performance of a team of up to 8 non-exempt associates, while supporting the management of other teams. Be visible in the department to motivate, answer associate questions and monitor productivity and work flow management.
•Create recognition strategies to motivate associates to achieve departmental metrics. Track, measure and process incentives for payment, if applicable.
•Monitor associate productivity statistics, conduct phone monitors and account audits to evaluate associate’s quality of customer service provided, effectiveness of collection efforts and compliance with company policies. Provide ongoing feedback and coach associates. Complete month-end reviews with associates to provide performance updates.
•Effectively manage positive associate relations.
•Develop and conduct effective team meetings. Oversee and/or conduct associate technical training and educate associates regarding CarMax philosophies, policies and procedures.
•Troubleshoot and resolve elevated questions, concerns or account disputes from customers, CarMax Stores, or third party vendors.
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